I’m probably a bit late to the party on this one, but I flew Southwest up to & back from the MD/VA area this past week. It was unlike any prior flying experiences, and as far as I can tell, they know they’re doing it. It’s intentional. The staff are happy and conversational with passengers. They joke with you, they aren’t afraid to laugh. Probably the best customer experience out there as far as feeling like a person, rather than cash-dispensing cattle.
What really shocked me though was when, on the flight up on the 17th (#522 if someone from SW wants to look it up), the flight attendant sang to the crew. Thrice. I was on a non-connecting one-stop flight, and was treated to amusing, silly, fun singing three times. It put a smile on my face. She got applause each time.
Someone needs to introduce that flight attendant to the marketing director, because that was just awesome. It really shows that they’re doing a great job, too: Checking baggage, the lines at every other airline were ghost towns. Southwest was almost spilling out of their guide thingies.
Keep it up, SW.
(I’ve got a lot of posts to make about the latest update to Listy.us, but this seemed a more pressing post. I felt it was worth mentioning before I forgot about it.)
